Privacy

1. ACCEPTANCE OF TERMS

By booking an appointment with Ruqyah Central, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms constitute a legally binding agreement between you (“Client”) and Ruqyah Central (“we,” “us,” “our”).

2. SERVICES PROVIDED

2.1 Nature of Services

We provide Ruqyah therapy, spiritual counselling, and related healing services based on Islamic principles through the recitation of Quran and supplications. Services are available both in-person at our London location and online worldwide via secure video conferencing.

2.2 Professional Standards

Our services are complementary and should not replace conventional medical or psychiatric treatment. We recommend consulting healthcare professionals for serious medical or mental health conditions.

2.3 Therapeutic Process

• Treatment outcomes depend on your active participation and engagement
• Sessions may involve emotional discomfort as part of the healing process
• Physical elements may include sprinkling of water on face and hands
• No guarantees are made regarding specific outcomes or timeframes
• Opinions expressed by practitioners are their own and not necessarily those of Ruqyah Central

3. BOOKING AND PAYMENT TERMS

3.1 Pricing (Subject to change – Please see bookings page for current pricing) 

• Online Sessions: £50 per session
• In-person Sessions: £60 per session
• Discounted/Free Sessions: Discretionary

3.2 Payment

• Payment is required at the time of booking unless alternative arrangements are agreed
• We accept payments via Stripe, PayPal, and other approved methods
• All prices include applicable taxes

3.3 Cancellation Policy

• 48-hour notice required for cancellations or rescheduling, if appointment was booked within 48 hours then 24-hour notice required, if the appointment was booked within 24 hours then 2-hour notice is required
• Cancellation fees: Full session fee for inadequate notice; £50 for discounted/free sessions
• No-show policy: Full session fee applies for missed appointments without notice
• Emergency cancellations will be considered on a case-by-case basis

4. ATTENDANCE REQUIREMENTS

4.1 Supervision Requirement

IMPORTANT: Clients must be accompanied by another adult during all appointments (both in-person and online sessions). This policy ensures:

• Client safety and wellbeing
• Compliance with our safeguarding procedures
• Maintenance of professional standards

4.2 Age Requirements

• Clients under 18 must be accompanied by a parent or legal guardian
• Adult clients must bring a trusted family member or friend

5. CONFIDENTIALITY AND PRIVACY

5.1 General Confidentiality

All session content and treatment materials are held in strict confidence, except where disclosure is required by law or necessary for your safety.

5.2 Limitations to Confidentiality

We may disclose information without your consent in the following circumstances:

1. Imminent danger: Risk of suicide, self-harm, or serious bodily harm
2. Threat to others: Credible threats of violence or harm to third parties
3. Child protection: Suspected abuse, neglect, or harm to minors under 18
4. Vulnerable adult protection: Suspected abuse or neglect of elderly or vulnerable adults
5. Legal obligations: Court orders or legal requirements
6. Professional consultation: Anonymous consultation with other professionals for treatment purposes
7. Court-ordered treatment: Information required for legal proceedings

5.3 Public Encounters

If we meet outside our professional setting, we will not acknowledge you first to protect your privacy. You may acknowledge us if you choose.

6. DATA PROTECTION AND GDPR COMPLIANCE

6.1 Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate interests: Providing healthcare services and maintaining client records
• Consent: Where you have provided explicit consent for specific processing
• Legal obligation: Compliance with healthcare regulations and safeguarding requirements

6.2 Data We Collect

• Personal information: Name, contact details, date of birth
• Health information: Symptoms, treatment history, progress reports
• Session records: Notes, assessments, treatment plans
• Payment information: Processed securely through third-party providers

6.3 Data Retention

• Active clients: Data retained for duration of treatment plus 7 years
• Inactive clients: Records retained for 7 years from last contact
• Legal requirements: Some data may be retained longer if required by law

6.4 Your Rights Under GDPR

You have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent

6.5 International Data Transfers

For online clients outside the UK/EU, we ensure adequate protection through:

• Secure, encrypted video conferencing platforms
• Standard contractual clauses where applicable
• Compliance with UK data protection standards

6.6 Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encrypted storage and transmission
• Access controls and staff training
• Regular security assessments
• Secure disposal of records

7. COMPLAINTS AND DISPUTES

7.1 Internal Complaints

Contact us directly at qa@ruqyahcentral.com for any concerns or complaints.

7.2 Data Protection Complaints

You may lodge complaints with the Information Commissioner’s Office (ICO) regarding data protection matters.

7.3 Governing Law

These terms are governed by English law, and disputes will be subject to the jurisdiction of English courts.

8. LIABILITY AND INSURANCE

8.1 Professional Insurance

We maintain appropriate professional indemnity and public liability insurance.

8.2 Limitation of Liability

Our liability is limited to the fees paid for services, except where prohibited by law.

9. GENERAL PROVISIONS

9.1 Operating Hours

Saturday–Thursday, 11am–10pm (UK time) (Subject to change)

9.2 Communication

Primary contact methods are phone and email. We aim to respond within 48 hours during business days.

9.3 Changes to Terms

We may update these terms periodically. Continued use of our services constitutes acceptance of revised terms.

9.4 Severability

If any provision is deemed invalid, the remaining terms remain in full effect.

9.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

10. COOKIES AND TRACKING TECHNOLOGIES

10.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to enhance your experience, analyse website usage, and improve our services.

10.2 Types of Cookies We Use

Essential Cookies (Always Active)

• Session management and security
• Booking system functionality
• Payment processing security
• Basic website operations

Performance and Analytics Cookies

• Google Analytics: Website traffic analysis and user behaviour insights
• Conversion tracking for marketing effectiveness
• Page load performance monitoring

Functional Cookies

• Language and accessibility preferences
• Chat widget functionality
• Form completion assistance
• User experience personalisation

Marketing and Advertising Cookies

• Google Ads: Targeted advertising and remarketing
• Facebook Pixel: Social media advertising optimisation
• LinkedIn Insight Tag: Professional network advertising
• Email marketing campaign tracking

10.3 Cookie Consent

By continuing to use our website, you consent to our use of cookies as described. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

10.4 Cookie Retention

• Session cookies: Deleted when you close your browser
• Persistent cookies: Stored for up to 2 years or until manually deleted
• Analytics cookies: Retained for 26 months (Google Analytics standard)

11. THIRD-PARTY SERVICES AND INTEGRATIONS

11.1 Service Providers We Use

We work with trusted third-party providers to deliver our services effectively:

Appointment and Scheduling

• Acuity Scheduling: Online booking system for appointments
• Cliniko: Practice management software for client records and scheduling
• Google Calendar: Schedule management and synchronisation
• Zoom: Secure video conferencing for online sessions

Payment Processing

• Stripe: Secure payment processing and card transactions
• PayPal: Alternative payment method and international transactions
• Banking partners: For direct bank transfers and financial services

Communication and Marketing

• Google Workspace: Email, document storage, and collaboration
• Zoho: Email, document storage, and collaboration
• WhatsApp Business: Client communication and support
• SMS providers: Appointment reminders and notifications
• Email marketing platforms: Newsletter and promotional communications

Website and Analytics

• Google Analytics: Website performance and user behaviour analysis
• Google Search Console: Search engine optimisation and monitoring
• Website hosting providers: Secure website hosting and maintenance

Advertising and Marketing

• Google Ads: Search engine and display advertising
• Facebook Ads Manager: Social media advertising campaigns
• LinkedIn Campaign Manager: Professional network advertising
• YouTube Ads: Video advertising and content promotion

11.3 Third-Party Privacy Policies

Each third-party service has its own privacy policy governing data use:

• Google Services: https://policies.google.com/privacy
• Zoho: https://www.zoho.com/privacy 
• Stripe: https://stripe.com/privacy
• PayPal: https://www.paypal.com/privacy
• Zoom: https://zoom.us/privacy
• Acuity Scheduling: https://acuityscheduling.com/privacy
• Cliniko: https://www.cliniko.com/privacy
• Facebook/Meta: https://www.facebook.com/privacy/policy
• LinkedIn: https://www.linkedin.com/legal/privacy-policy

11.4 International Data Transfers

Some third-party providers may process data outside the UK/EU. We ensure adequate protection through:

• Adequacy decisions: Countries with equivalent data protection standards
• Standard Contractual Clauses: EU-approved data transfer mechanisms
• Certification schemes: Privacy Shield successors and similar frameworks
• Binding Corporate Rules: For multinational service providers

11.5 Marketing and Advertising

We may use your data for marketing purposes including:

• Remarketing: Showing relevant ads to previous website visitors
• Lookalike audiences: Finding similar potential clients through advertising platforms
• Email campaigns: Sending newsletters and service updates (with consent)
• Social media advertising: Targeted ads on Facebook, LinkedIn, and other platforms

Opt-Out Options:

• Email unsubscribe links in all marketing communications
• Google Ads opt-out: https://adssettings.google.com
• Facebook ad preferences: https://www.facebook.com/ads/preferences
• Browser-based ad blocking and tracking prevention tools

11.6 Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing personal information.

12. ADVERTISING AND MARKETING COMMUNICATIONS

12.1 Consent for Marketing

By providing your contact information, you may receive:

• Appointment confirmations and reminders
• Service updates and improvements
• Educational content about spiritual healing
• Promotional offers and special programs

12.2 Marketing Preferences

You can manage your communication preferences by:

• Using unsubscribe links in emails
• Contacting us directly at qa@ruqyahcentral.com
• Updating preferences through our website
• Opting out of SMS communications by replying “STOP”

12.3 Advertising Standards

All our advertising complies with:

• UK Advertising Standards Authority (ASA) guidelines
• Committee of Advertising Practice (CAP) codes
• Platform-specific advertising policies
• Healthcare advertising regulations

INFORMED CONSENT DECLARATION

By booking an appointment, you confirm that you:

• Have read and understood these Terms & Conditions
• Consent to the processing of your personal data as described
• Understand the nature and limitations of our services
• Agree to attend with an appropriate adult companion
• Accept the cancellation policy and payment terms
• Acknowledge that outcomes cannot be guaranteed

Contact for Data Protection Queries:

Email: qa@ruqyahcentral.com

Subject: “Data Protection Query”

For questions about cookies or third-party services, contact us at:

Email: qa@ruqyahcentral.com

Subject Line: “Privacy and Cookies Query”